Top IT Services In Pennsylvania

Key Points:

  • How quickly could your company recover from a ransomware attack?
  • When was the last time your service provider’s performance was assessed?
  • Hidden fees and unauthorized invoices mean it’s time to change providers.
  • Top-rated IT professionals look for opportunities to take you to the next level.

When you want to stay ahead of your competition, you use effective strategies, like products people want, outstanding customer service, and friendly and knowledgeable staff. But when you have a computer problem, do you get that same level of help from your IT services provider?

Suppose you experienced a ransomware attack that hit your organization and lost access to critical data and systems. How quickly could your small and midsized company recover? Nick uncovered these startling facts in today’s video you will want to see.

YouTube video

Review Your IT Service Provider’s Performance

Every IT Services firm needs to go above and beyond. Not just merely fix or repair broken or outdated equipment. You always want them to solve a problem or issue, more importantly, though how to educate your staff on protecting your business and the information you store.

Not all IT service providers in Pennsylvania are the same. Some provide outstanding IT services, while others continually drop the ball. Some have and provide superior training and expertise for their technicians. Still, others don’t see the need to keep their staff updated.

That’s where you, the business owner or decision-maker in your organization, should begin reviewing your current IT service provider’s performance. You may uncover, hidden in plain sight, an unhealthy service pattern currently and negatively affecting your business.

What Is Considered A Poor IT Services Vendor?

As you begin examining what your IT services provider does for you, some areas should concern you. Not evaluating them could keep you locked in a binding contract that is neither flexible nor allows you to cancel services promptly.

Start reviewing your contract and monthly charges. Have you discovered any hidden fees not stated in the signed documentation? Not disclosing that information in your contract is a common practice with dishonest providers and, in some jurisdictions, is considered illegal.

Another area to scrutinize. Does your provider have genuine cybersecurity expertise? Or do their solutions appear more generic, like they’re guessing? As Nick mentioned in the video, 35% admitted that they lost access to critical data and systems from a cyberattack.

Finally, how quickly does your current IT service provider respond when you call or send a service ticket? Without immediate assistance, your business suffers. What could that mean for your company during a ransomware attack if the provider always has slow response times?

Top IT Services Providers In Pennsylvania Do This

Excellent IT companies like MainStreet IT Solutions take Pennsylvania businesses and organizations to the next level. How do they do that? It begins with building a solid long-term relationship with each client by precisely doing what they say they’ll do.

From the initial handshake to the signed contract, transparency at every stage is their number one goal. For example, honest providers will never send you an unauthorized invoice or fraudulent statement for you to pay more than stated in your contract.

Instead, top-rated IT services professionals look for opportunities to reduce your costs while presenting you with innovative ways to protect your client’s information. They do that by prioritizing cybersecurity and will train your employees how to identify and report a threat.

As for their availability, it’s always around the clock, 365 days a year. When you call, they answer the phone. When you send in a ticket, they respond immediately. They never take a break from protecting your organization, even when you’re closed on holidays and weekends.

MainStreet IT Solutions Provides Top IT Services In Pennsylvania

You may have discovered that your competitors are using top IT services in Pennsylvania. That’s what you’ve been looking for, and expect proactive IT services and support 24/7 from that provider. More important, though, is cybersecurity expertise.

Ready to take your business to the next level? If that’s you, we invite you to meet with our MainStreet IT Solutions experts. We will sit with you, understand your business’s operations, and answer all your questions. Contact us or call (717) 354-8385 for further assistance.

MainStreet IT Technology Tips & Articles

Tune In To MainStreet IT TV

Cash is King - Technology Edition

SEO is Dead! Long Live Content Marketing

Does Chris Massey Have All The Answers For Co-Managed IT?

SEO Is Dead! Long Live Content Marketing

Organizational Strategy: Co-Managed IT

What The Heck Is SEO?

Subscribe To Mainstreet IT On YouTube