Something's broken! Who do I contact and how? I have a phone number for somebody and an email address for another person... which method of communication will get me the help I need quickly? What if the contact information I have isn't for the "right" person who can help me with my problem?
And what happens once I get connected? Will I need to explain again and again who I am, what my company does, what my history with my IT company is, and what services I've used? Because I don't even remember everything.
How long will it take before someone even picks up when I call? Will it be a real person?
In today's world, having an IT HelpDesk Partner could be considered synonymous with having water for daily sustenance. If you ever run into a problem with your workstation, server, network security, and anything else that could ever go wrong in the world of IT, you need a professional who can solve it
Benefits of having a HelpDesk Partner:
We have been providing HelpDesk support since our doors opened in 2011. Just as there are many businesses out there and many ways of doing business, we also have a wide variety of options when it comes to support.
"Ransomware shut down our company completely. I can’t go into too many details for obvious reasons, but we can definitely say that without MainStreet’s help, we were looking at a six-figure ransom to even have a prayer of getting back to normal. Fortunately, MainStreet figured out how to avoid that and, even better, implemented steps that make us a really tough target for any future attacks."